Our approach

Our delivery model is built on the back of 30 years’ experience and customer satisfaction is the defining measure of our success. 

We are experienced in working in
live environments and occupied homes, and run a full health and safety training programme to keep our customers, the public, oursevles and the environment safe.

We have an OHSAS 18001 accredited safety management system and a group-wide Health and Safety Policy which commits to zero harm.

A responsible business

We are an ISO14001:2015 accredited business and follow environmental best practice.

We track carbon emissions of our fleet, waste streams, report on any environmental spillages, incidents, near misses, and capture learning events to drive continuous improvement in how we minimise the impact of our operations on the environment.

Developing our people

We ensure the future of the industry is in safe hands by running a full apprenticeship scheme for young individuals coming into the industry.

We operate a equal opportunities policy and create an atmosphere where people are recognised for their skill and personality.

Customer satisfaction is a key priority

Customer choices and views are
at the heart of our service. That’s why we gather feedback at every touchpoint and have established several ways for customers to get in touch – webchat, on-line forums, twitter, phone, email, SMS text, and customer liaison surgeries. Our approach to customer care ensures every customer is fully engaged throughout the works cycle.

ICT Capability

Our information systems drive innovation. Often they are interfaced with our clients’ systems to provide real-time visibility of our performance.

We embrace technology in work processes e.g. desktop validations with Power Bi to align with clients’ asset database and our app-based health and safety, customer satisfaction and finance tracking enables accurate KPI capture and live data sharing.

COMMUNITY INVESTMENT, LOCAL ECONOMIES AND CHARITABLE ACTIVITY

Wherever we work, the people and the communities are important to us. We work closely with our clients to ensure we deliver our social value commitments and that opportunities are maximised.

We support the Carers Trust and we set an annual calendar of in-office events to raise funds as well as encourage volunteering in our workforce.